.atalhos-ouvidoria,
.busca-ouvidoria,
.tabela-card,
.relatorios-ouvidoria,
.ouvidoria-info-card,
.ouvidoria-card,
.ouvidoria-acompanhar,
.ouvidoria-texto-complementar,
.ouvidoria-relatorios-publicos,
.ouvidoria-form-card,
.protocolo-card,
.conversa-card,
.resposta-card,
.solicitacao-fechada-card,
.dados-solicitacao-card,
.resposta-ouvidor-card {
    background: #ffffff;
    border: 1px solid #e5e7eb;
    border-radius: 18px;
    box-shadow: 0 10px 30px rgba(15, 23, 42, 0.07);
}

.busca-ouvidoria,
.relatorios-ouvidoria,
.ouvidoria-acompanhar,
.ouvidoria-relatorios-publicos {
    padding: 24px;
    margin-bottom: 20px;
}

.ouvidoria-card,
.form-section {
    padding: 22px;
}

.protocolo-card,
.conversa-card,
.resposta-card,
.solicitacao-fechada-card,
.dados-solicitacao-card,
.resposta-ouvidor-card {
    padding: 26px;
    margin-bottom: 22px;
    border-radius: 22px;
}

.breadcrumb-ouvidoria,
.ouvidoria-form-heading,
.protocolo-card {
    background: linear-gradient(135deg, #eef2ff, #ffffff);
}

.breadcrumb-ouvidoria,
.ouvidoria-form-heading {
    border: 1px solid #e5e7eb;
    border-radius: 22px;
    padding: 32px;
    margin-bottom: 22px;
}

.ouvidoria-tag {
    display: inline-block;
    background: #eef2ff;
    color: var(--dy-cor1);
    font-size: 11px;
    font-weight: 800;
    padding: 5px 10px;
    border-radius: 999px;
    text-transform: uppercase;
    margin-bottom: 8px;
}

/* ----- TÍTULOS E TEXTOS ----- */
.titulo-busca-ouvidoria h3,
.relatorios-ouvidoria h3,
.ouvidoria-acompanhar h3,
.ouvidoria-relatorios-publicos h3,
.conversa-header h3 {
    margin: 0 0 6px;
    font-weight: 800;
    color: #000000;
}

.ouvidoria-acompanhar h3,
.ouvidoria-relatorios-publicos h3,
.conversa-header h3 {
    font-size: 21px;
}

.titulo-busca-ouvidoria h3,
.relatorios-ouvidoria h3 {
    font-size: 22px;
}

.titulo-busca-ouvidoria p,
.relatorios-ouvidoria p,
.ouvidoria-acompanhar p,
.ouvidoria-relatorios-publicos p,
.conversa-header p,
.form-section-title p,
.ouvidoria-opcao p {
    color: var(--dy-cor7);
    font-size: 13px;
    line-height: 1.5;
}

.titulo-busca-ouvidoria p,
.relatorios-ouvidoria p {
    margin: 0 0 20px;
    font-size: 14px;
}

/* ----- TOPO E RODAPÉ ----- */
.ouvidoria-topbar {
    background: var(--dy-cor1);
    padding: 10px 18px;
}

.ouvidoria-topbar-btn {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    background: rgba(255, 255, 255, .16);
    color: #ffffff;
    border: 1px solid rgba(255, 255, 255, .25);
    border-radius: 10px;
    padding: 9px 14px;
    font-size: 13px;
    font-weight: 700;
    text-decoration: none;
    margin-left: 8px;
}

.ouvidoria-topbar-btn:hover {
    background: rgba(255, 255, 255, .25);
    color: #ffffff;
    text-decoration: none;
}

.ouvidoria-layout {
    padding-top: 34px;
    padding-bottom: 50px;
}

.breadcrumb-ouvidoria h1 {
    margin: 0 0 10px;
    font-size: 34px;
    font-weight: 800;
    color: #000000;
}

.breadcrumb-ouvidoria p {
    margin: 0;
    color: var(--dy-cor7);
    line-height: 1.7;
}

.ouvidoria-footer {
    margin-top: 30px;
}

/* ----- CARDS DE INFORMAÇÃO ----- */
.ouvidoria-info-row {
    margin-bottom: 24px;
}

.ouvidoria-info-card {
    padding: 20px 16px;
    min-height: 145px;
    text-align: center;
    margin-bottom: 18px;
}

.ouvidoria-info-card span,
.ouvidoria-opcao span,
.form-section-title span,
.conversa-header > span {
    color: var(--dy-cor1);
    font-size: 28px;
    margin-bottom: 8px;
}

.ouvidoria-opcao span {
    font-size: 30px;
}

.ouvidoria-info-card strong,
.ouvidoria-opcao h3,
.form-section-title h4 {
    color: #000000;
    font-weight: 800;
}

.ouvidoria-info-card strong {
    display: block;
    font-size: 14px;
    margin-bottom: 6px;
}

.ouvidoria-info-card p {
    margin: 0;
    color: var(--dy-cor7);
    font-size: 13px;
    line-height: 1.45;
}

/* ----- INDEX OUVIDOR ----- */
.atalhos-ouvidoria {
    padding: 25px;
    margin-bottom: 20px;
    text-align: center;
    display: flex;
    justify-content: space-evenly;
}

.atalho-btn,
.relatorio-btn,
.btn-relatorio-publico {
    background: #f9fafb;
    border: 1px solid #e5e7eb;
    border-radius: 12px;
    color: var(--dy-cor8);
    font-weight: 700;
    transition: all .2s ease;
}

.atalho-btn {
    padding: 14px;
    text-align: center;
    text-decoration: none;
}

.atalho-btn:hover,
.relatorio-btn:hover,
.btn-relatorio-publico:hover,
.ouvidoria-opcao:hover {
    background: #eef2ff;
    border-color: var(--dy-cor1);
    color: var(--dy-cor1);
    text-decoration: none;
}

.tabela-card {
    margin-bottom: 20px;
}

.relatorios-ouvidoria {
    position: sticky;
    top: 20px;
}

.relatorios-filtro {
    margin-bottom: 18px;
}

.relatorios-filtro label,
.ouvidoria-form-card label {
    font-weight: 700;
    color: var(--dy-cor8);
    font-size: 13px;
}

.relatorios-filtro label {
    margin-bottom: 8px;
    display: block;
}

.relatorio-btn {
    padding: 14px 10px;
    text-align: left;
    width: 100%;
}

.relatorio-btn span {
    display: block;
    font-weight: 800;
    font-size: 13px;
    color: #000000;
}

.relatorio-btn small {
    display: block;
    color: var(--dy-cor7);
    font-size: 11px;
    margin-top: 4px;
}

.relatorio-anual {
    margin-top: 12px;
}

.relatorio-btn-anual {
    width: 100%;
    background: var(--dy-cor1);
    color: #ffffff;
    border: none;
    border-radius: 12px;
    padding: 14px;
    font-weight: 800;
}

/* ----- FORMULÁRIOS E CAMPOS ----- */
.busca-grid .form-control,
.relatorios-input,
.ouvidoria-form-protocolo .form-control,
.ouvidoria-form-relatorios .form-control,
.ouvidoria-form-card .form-control {
    height: 44px;
    border-radius: 10px;
    border: 1px solid #d1d5db;
    box-shadow: none;
}

.ouvidoria-form-protocolo .form-control,
.ouvidoria-form-relatorios .form-control {
    margin: 14px 0;
}

.ouvidoria-form-card textarea.form-control {
    height: auto;
    min-height: 180px;
}

.checkbox-grid label {
    background: #f9fafb;
    border: 1px solid #e5e7eb;
    border-radius: 10px;
    padding: 10px 12px;
    width: 100%;
    font-size: 13px;
    color: var(--dy-cor8);
    cursor: pointer;
}

.checkbox-grid input {
    margin-right: 6px;
}

.busca-botoes,
.protocolo-botoes,
.form-actions {
    display: flex;
    gap: 10px;
}

.busca-botoes {
    margin-top: 10px;
}

.form-actions {
    justify-content: flex-start;
}

.btn-busca-ouvidoria,
.btn-busca-limpar,
.btn-ouvidoria-primary,
.btn-ouvidoria-secondary,
.btn-ouvidoria-danger {
    border: none;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
    text-decoration: none;
    font-weight: 700;
    border-radius: 10px;
}

.btn-busca-ouvidoria,
.btn-busca-limpar {
    padding: 11px 18px;
}

.btn-ouvidoria-primary,
.btn-ouvidoria-secondary,
.btn-ouvidoria-danger {
    width: 100%;
    padding: 11px 14px;
}

.btn-ouvidoria-primary {
    background: var(--dy-cor1);
    color: #ffffff;
    border-radius: 12px;
    padding: 13px 22px;
    font-weight: 800;
    gap: 7px;
}

.btn-busca-ouvidoria {
    background: var(--dy-cor1);
    color: #ffffff;
}

.btn-busca-limpar,
.btn-ouvidoria-secondary {
    background: #ecfdf5;
    color: #047857;
}

.btn-ouvidoria-danger {
    background: #dc2626;
    color: #ffffff;
}

.btn-ouvidoria-primary:hover {
    background: var(--dy-cor2);
    color: #ffffff;
}

.btn-ouvidoria-danger:hover {
    background: #b91c1c;
    color: #ffffff;
}

/* ----- HOME OUVIDORIA ----- */
.ouvidoria-manifestacoes {
    display: flex;
    flex-wrap: wrap;
    gap: 16px;
}

.ouvidoria-opcao {
    flex: 1 1 calc(33.333% - 16px);
    min-height: 170px;
    padding: 24px 18px;
    text-align: center;
    text-decoration: none;
    transition: all .2s ease;
}

.ouvidoria-opcao:hover {
    transform: translateY(-3px);
}

.ouvidoria-opcao h3 {
    margin: 8px 0 6px;
    font-size: 17px;
}

.ouvidoria-opcao p {
    margin: 0;
    text-align: center;
}

.ouvidoria-denuncia {
    flex-basis: 100%;
}

.ouvidoria-acompanhar {
    min-height: 400px;
}

.ouvidoria-botoes {
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.ouvidoria-texto-complementar {
    padding: 20px;
    margin-top: 18px;
    color: #4b5563;
    font-size: 13px;
    line-height: 1.6;
}

.relatorios-publicos-grid {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 8px;
}

.btn-relatorio-publico {
    padding: 10px;
    font-weight: 800;
    cursor: pointer;
}

/* ----- TABS E FORMS OUVIDORIA ----- */
.ouvidoria-form {
    margin-bottom: 34px;
}

.ouvidoria-form-heading h2 {
    margin: 8px 0 !important;
    padding: 0 !important;
    font-size: 30px;
    font-weight: 800;
    color: #000000;
}

.ouvidoria-form-heading p {
    margin: 0;
    color: var(--dy-cor7);
    line-height: 1.6;
}

.nav-tabs li {
    border: 0 solid transparent !important;
}

.ouvidoria-tabs {
    background: #ffffff;
    border: 1px solid #e5e7eb;
    border-radius: 16px;
    padding: 8px;
    margin-bottom: 20px;
    box-shadow: 0 10px 30px rgba(15, 23, 42, 0.06);
}

.ouvidoria-tabs .nav-item {
    margin: 0 4px;
}

.ouvidoria-tabs .nav-link,
.ouvidoria-tab-link {
    border: 1px solid var(--dy-cor7) !important;
    border-radius: 12px !important;
    color: var(--dy-cor7);
    font-weight: 800;
    padding: 13px 16px;
}

.ouvidoria-tabs .nav-link.active {
    background: var(--dy-cor1) !important;
    color: #ffffff !important;
}

.ouvidoria-tabs .nav-link:hover {
    background: #eef2ff;
    color: var(--dy-cor1);
}

.tab-content,
.resposta-ouvidor-card .tab-content {
    margin-top: 18px;
}

.ouvidoria-form-card {
    padding: 28px;
    margin-bottom: 30px;
    border-radius: 22px;
}

.form-intro {
    margin-bottom: 24px;
}

.form-intro h3 {
    margin: 8px 0 6px;
    font-size: 26px;
    font-weight: 800;
    color: #000000;
}

.form-intro p {
    margin: 0;
    color: var(--dy-cor7);
    line-height: 1.5;
}

.form-section {
    background: #f9fafb;
    border: 1px solid #e5e7eb;
    border-radius: 18px;
    margin-bottom: 18px;
}

.form-section-title,
.conversa-header {
    display: flex;
    gap: 12px;
    align-items: flex-start;
    margin-bottom: 18px;
}

.form-section-title h4 {
    margin: 0 0 4px;
    font-size: 18px;
}

.ouvidoria-form-card .help-block {
    font-size: 12px;
    color: #dc2626;
}

.file-input .file-caption-main {
    border-radius: 10px;
}

.file-drop-zone {
    border: 1px dashed #cbd5e1;
    border-radius: 16px;
    background: #ffffff;
}

.file-drop-zone-title {
    color: var(--dy-cor7);
    font-size: 14px;
}

/* ----- VIEW PROTOCOLO ----- */
.ouvidoria-protocolo,
.ouvidoria-interna-page {
    margin-bottom: 40px;
}

.protocolo-card h2 {
    margin: 8px 0;
    font-size: 28px;
    font-weight: 800;
    color: #000000;
}

.protocolo-card p {
    color: #6b7280;
    line-height: 1.6;
    margin-bottom: 18px;
}

.protocolo-resumo {
    display: grid;
    gap: 14px;
    margin: 20px 0;
}

.protocolo-item {
    background: #ffffff;
    border: 1px solid #dbe3ee;
    border-radius: 14px;
    padding: 16px 18px;
}

.protocolo-item small,
.protocolo-box small {
    display: block;
    font-size: 12px;
    margin-bottom: 6px;
}

.protocolo-item small {
    color: #64748b;
}

.protocolo-item strong,
.protocolo-box strong {
    display: block;
    font-weight: 800;
}

.protocolo-item strong {
    font-size: 18px;
    color: #000000;
}

.protocolo-item.assunto {
    border-left: 4px solid var(--dy-cor1);
}

.protocolo-box {
    background: #000000;
    color: #ffffff;
    border-radius: 16px;
    padding: 18px 22px;
    margin-bottom: 14px;
}

.protocolo-box small {
    color: #cbd5e1;
}

.protocolo-box strong {
    font-size: 26px;
    letter-spacing: 1px;
}

.solicitacao-fechada-card {
    display: flex;
    align-items: center;
    gap: 10px;
    background: #ecfdf5;
    color: #047857;
    font-weight: 700;
}

.solicitacao-fechada-card p {
    margin: 0;
}

/* ----- VIEW OUVIDOR ----- */
.detail-view-modern {
    margin-bottom: 0;
}

.detail-view-modern th {
    width: 28%;
    background: #f9fafb;
    color: #374151;
    font-size: 13px;
    font-weight: 800;
}

.detail-view-modern td {
    color: #4b5563;
    font-size: 13px;
}

/* ----- RESPONSIVO ----- */
@media (max-width: 1100px) {
    .relatorios-ouvidoria {
        position: relative;
        top: auto;
    }
}

@media (max-width: 768px) {
    .breadcrumb-ouvidoria,
    .ouvidoria-form-heading {
        padding: 22px;
    }

    .breadcrumb-ouvidoria h1 {
        font-size: 28px;
    }

    .ouvidoria-form-heading h2 {
        font-size: 25px;
    }

    .ouvidoria-topbar .text-right {
        text-align: left !important;
    }

    .ouvidoria-topbar-btn {
        margin: 4px 4px 4px 0;
    }

    .ouvidoria-opcao {
        flex-basis: 100%;
    }

    .relatorios-publicos-grid {
        grid-template-columns: repeat(2, 1fr);
    }

    .ouvidoria-tabs {
        display: block;
    }

    .ouvidoria-tabs .nav-item {
        margin: 0 0 8px;
    }

    .ouvidoria-form-card,
    .protocolo-card,
    .conversa-card,
    .resposta-card {
        padding: 20px;
    }

    .form-section {
        padding: 18px;
    }

    .btn-busca-ouvidoria,
    .btn-busca-limpar,
    .btn-ouvidoria-primary,
    .btn-ouvidoria-danger,
    .protocolo-botoes .btn-ouvidoria-secondary {
        width: 100%;
        justify-content: center;
    }

    .protocolo-box strong {
        font-size: 20px;
        word-break: break-all;
    }
}

@media print {
    .dontPrint,
    .ouvidoria-topbar,
    .ouvidoria-page-header,
    .ouvidoria-info-row {
        display: none !important;
    }

    .dados-solicitacao-card,
    .conversa-card {
        box-shadow: none;
        border: none;
        padding: 0;
    }

    #logo-impressao {
        display: block !important;
    }
}